“We can complain because the rose bush has thorns or rejoice because the thorn bush has roses.”
This month I would like to talk about attitude. We all have it: sometimes it is good, sometimes bad. A positive attitude will take you places that are far beyond your dreams. Believe me, I am an example of such success. I usually try to avoid talking about myself, but it’s hard not to in this message—so here goes. My wife, Shirley, asked me as we were sitting in a beautiful restaurant in New York, “Did you ever dream when you were growing up in poverty in West Virginia that your life would take you where it has?” My answer: “Not in my fondest dream could I have scripted it any better.” I owe it to my positive attitude and some beautiful people that believed in me along the way, including our landlord, who instilled in me that I was going to go places, and a couple of teachers. My grade school teacher, Clarence Lusk, and my high school principal, Harold Bailey, encouraged me to get an education and keep going even when the going got tough. They said that things are not always going to be easy; if they were, everyone would be doing it. My years as a commissioned salesman taught me if it’s to be, it’s up to me. That’s how I built my business, knowing that I had to work hard and expect good things to happen. When you are down, there is only one way to go—up. So, you set goals high and, to use an expression from my sales background, “hang the bacon high.”
I was recently at my doctor’s office and I saw the best examples of a bad attitude and a good attitude. A patient came in late for her appointment. She approached the receptionist, who said in a gruff tone and not smiling, “Your appointment was at 9:15 (it was 10:30), and there is nothing I can do for you. You will have to reschedule for next week.” Then, the receptionist received a phone call, which she abruptly took, leaving the poor lady standing there. Another receptionist said with a smile, “Come here and I’ll see if I can help you, Mrs. Smith. Let’s see what I can do. We can schedule you tomorrow at 9:30. Will that be okay?” About that time the doctor came to the front and said, “I will see you today. Just have a seat.” With the first receptionist, the lady would have left with ill feeling about her doctor, but the second receptionist saved the day. A good attitude will do the most good in all cases.
I was trained to smile when you answer the phone because a smile is transmittable even through the phone. A smile projects a positive attitude. Try smiling when you approach a stranger on the street and see what reaction you will get. There is a saying, “Smile and the world smiles with you; cry and you cry alone.” After all, who wants to be around a grump? Abraham Lincoln said, “We can complain because the rose bush has thorns or rejoice because the thorn bush has roses.” To pick the rose, we must look out for the thorns, and so it is in life. To achieve a thing of beauty in your life, you must risk getting stuck a few times.