This class is designed to prepare you for the challenges of operating a successful and profitable clock or watch repair business in the 21st century. Most of us do not have the advantage of working for a large corporation where business policies are already in place written by some unknown upper level manager. Most independent watch and clockmakers end up finding our own way through trial and error. During this class I will share those policies I have developed over long periods of time that have been beneficial to me for protection and profit. We will also discuss shop organization, long-distance repairs, deposits, guarantees, estimating and the value of clockmakers and watchmakers to the public, your image, promotion of that image via websites and social media.
Michael Gainey, CC21 began his clockmaking career in 1978 in a local clock retail shop delivering and setting up grandfather clocks. This led to a 5-year clock repair apprenticeship. He opened his own shop, Master Clock Repair, in Columbus, Ohio, in 1994 and has serviced over 40,000 clocks since then. Michael is active in AWCI and its Ohio affiliate, WAO, serving the Board of Directors and on committees, including the Education Committee, where he helped write the first Standards and Practices document for clockmakers, helped rewrite the certification exam, and was an exam assessor. He frequently teaches classes and publishes articles in the Horological Times. www.masterclockrepair.com.